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3rd Line Support Engineer
£50,000 - 50,000
Advancing People
Worcester Road 21, Bromsgrove
£50,000 - 50,000
Requirements
Must:
We are looking for an experienced 3rd Line Support Engineer who has:
- In-depth knowledge of traditional Microsoft technologies, including Windows Server, Active Directory, Group Policy, and Microsoft 365.
- Proficiency in traditional Microsoft Windows Server solutions, including Active Directory and Group Policy, File and Print services, Remote Desktop Services, and PowerShell scripting.
- Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity.
- An understanding of IT security practices and tools, such as Antivirus, Email Filtering, and Web Filtering.
- Strong interpersonal skills to effectively collaborate with team members and customer IT representatives.
- Prior experience in a Service Desk environment with the ability to manage and prioritize tasks effectively.
- Previous experience within a Managed Service Provider (MSP) environment is preferred.
Responsibilities
In this role, I will need you to:
- Provide high-quality support for incidents and service requests raised through our client's Service Desk, working with technologies like Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and Remote Desktop Services.
- Respond proactively to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to address potential issues.
- Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, focusing on concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications.
- Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise.
- Maintain regular communication with customers via Service Desk tools and Teams meetings.
Description
This is a full-time permanent position offered at an attractive annual salary of up to £50,000, along with bonuses and benefits. If successful, you will be working in our office in Bromsgrove 1-2 days a week, with the option to work remotely for the remaining days. At Advancing People Ltd, we are proud to be an Equal Opportunities Employer and operate as both an Employment Business and Employment Agency. If you have the skills and experience we are looking for, we would love to hear from you!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2572 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, NTT Data UK, Street Group, FCDO Services, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 74 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 74 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.