3204 IT & Software Developer jobs in the UK
IT Service Desk Analyst
£30,000 - 30,000
Adroit People Ltd
Frederick Street, Aberdeen
£30,000 - 30,000
Requirements
Must:
- Minimum 3 years of experience in Service Desk
- Excellent communication and conversation skills in English with a Versant Score of 70
- Good knowledge of Incident, Change, and Problem Management
- Strong documentation skills on technical processes and ticket statuses
- Ability to use Remote Desktop to assist end users as required
- Experience with ITSM tools for logging and triaging incidents
Responsibilities
- Own overall responsibility for Incident and Service Request process handling on the Service Desk
- Liaise with the Service Manager
- Help develop and issue Service Desk Operational Reports
- Liaise with the designated Change lead as requested
- Log and triage incidents in ITSM for all end user-related incidents, service requests, and problems
- Triage tickets to respective Workplace Services, Applications Services Team, and Infrastructure Operations Team based on ticket severity and priority
- Track incidents, service requests, and problem/Change tickets to ensure resolution within SLA
- Escalate unresolved incidents, problems, and Service/Change requests as per the escalation mechanism
- Analyze ticket trends and provide reports with improvement actions
- Create basic documentation and knowledgebase articles
- Attend voice calls as necessary
Description
At Adroit People, we are currently hiring for a Technical Service Desk role based in Aberdeen, UK. This is a full-time, onsite position within our dynamic IT team. We offer a collaborative work environment where you can grow your skills and contribute to our mission of excellent service delivery. Join us to be part of a dedicated team focused on providing top-notch IT support to our users.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 3204 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Bluefruit Software Limited, Mas & Pas Limited, Floor Giants, Accenture, Department for Work and Pensions (DWP), Future Talent Learning, Interface among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 93 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 93 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.