Operations and Client Experience Lead

- Lead the full lifecycle of virtual and in-person events, managing scope, timelines, budgets, and risks - Facilitate client calls, internal team meetings, and leadership updates - Translate project objectives into actionable plans and maintain clear decision records - Serve as the operational lead for clients, setting expectations, offering recommendations, and managing updates - Deliver concise communications outlining milestones, risks, and required decisions - Build credible, professional client relationships and define what good looks like for each engagement - Lead contracting workflows and maintain audit-ready documentation - Manage client-specific systems, training, and approvals throughout each project - Liaise closely with legal and compliance teams regarding agendas, materials, and payments - Coordinate invitations, scheduling, and onboarding for key participants - Manage documentation and compliance requirements, adapting to country-specific needs - Source venues, negotiate supplier terms, and prepare detailed run-of-show plans - Support virtual and live event delivery, ensuring seamless execution - Prepare event materials and verify all compliance documentation - Track budgets and project costs against statements of work (SOWs) - Identify and manage scope changes early - Contribute to process optimization, automation, and tool enhancement - Capture lessons learned and collaborate on best-practice updates