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IT Infrastructure and Helpdesk Manager
£50,000 - 65,000
School Lane, Marston
£50,000 - 65,000
Requirements
Must:
We are looking for someone with proven experience in managing and developing technical teams within an IT support or infrastructure environment. A degree (or equivalent experience) in Computer Science, Information Technology, or a related field is necessary. You should have experience in IT Helpdesk or Support Management, along with a strong background in infrastructure, networks, and desktop support. Excellent analytical, troubleshooting, and problem-solving skills are essential, as well as outstanding interpersonal and communication skills to engage both technical and non-technical stakeholders. We value strong business awareness and the ability to align IT services with organizational goals. You should be customer-centric, adaptable, and calm under pressure, with a passion for service excellence.
Technologies
Responsibilities
As our IT Infrastructure and Helpdesk Manager, I will ask you to lead, inspire, and manage the IT Helpdesk team, promoting a culture of inclusion, accountability, and high performance. You will mentor team members through structured coaching, development plans, and regular feedback. Identifying training needs and coordinating learning opportunities to enhance skills will also be part of your role. You will oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Your responsibilities will include implementing and maintaining best practice processes, managing vendor relationships, and leading infrastructure projects such as system upgrades and migrations. Additionally, you will promote cybersecurity best practices and manage the helpdesk ticketing system while supporting facilities management to meet physical and digital infrastructure needs.
Description
We offer a competitive salary and discretionary annual bonus, along with a generous employer pension contribution. You can expect 25 days of annual leave plus bank holidays, which increases with service, along with access to our Employee Assistance Programme for confidential support. If you're ready to take the next step in your IT leadership career, we encourage you to apply now to join our forward-thinking organization, where your expertise will make a real impact.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2666 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, client server, Client Server, HM Land Registry, Mas & Pas Limited, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 78 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 78 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.