Solution Architect

- Design end-to-end architectures for case-driven processes, including intake, triage, investigation, resolution, and reporting. - Translate business requirements into conceptual, logical, and physical solution designs. - Define data models, workflow structures, and orchestration patterns to ensure scalability and maintainability. - Ensure solutions align with enterprise architecture standards, security frameworks, and regulatory obligations. - Lead configuration and extension of enterprise case management platforms, including case data structures and relationships, workflow automation, rules engines, and decision logic. - Provide technical leadership to delivery teams, ensuring best practice and governance adherence. - Facilitate workshops to define case types, workflow variations, SLAs, and reporting needs. - Collaborate with business and technical stakeholders to validate designs and ensure operational alignment. - Produce architectural artifacts including solution blueprints, integration maps, sequence diagrams, and data flow diagrams. - Support delivery planning, estimation, and risk management activities. - Establish architectural guardrails and governance models. - Conduct design assurance reviews to ensure solutions are secure, robust, and performance-optimised. - Drive continuous improvement through automation, platform enhancements, and process optimisation. - Promote reuse of architectural patterns and components across implementations.