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M365 SME (2nd and 3rd Line)

£114,000 - 120,000
Trinity Square 10, City of London
£114,000 - 120,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Proven experience supporting and administering Microsoft 365 / O365 environments. - Strong knowledge of Exchange Online, Teams, SharePoint, Intune, and Azure AD. - Background in 2nd/3rd line IT support within medium-to-large organizations. - Excellent problem-solving skills and the ability to manage incidents through to resolution. - Experience in the higher-education sector is advantageous, but not essential.

Technologies

Microsoft 365
Office 365

Responsibilities

- Deliver advanced M365 administration and troubleshooting, including Exchange Online, Teams, SharePoint, OneDrive, and security/compliance features. - Provide 2nd & 3rd line support, diagnosing and resolving complex issues escalated from the service desk. - Implement and maintain governance, security, and best practices across the M365 platform. - Support upgrades, integrations, and user adoption initiatives, collaborating with infrastructure and security teams. - Create and maintain documentation and knowledge articles to enhance first-line resolution.

Description


We are seeking an experienced Microsoft 365 Support Subject Matter Expert to provide 2nd and 3rd line technical support across a busy enterprise environment. This role is hybrid based in London and is initially for a duration of 3 months. The position falls within IR35 regulations, requiring the use of an umbrella company. Join our collaborative IT team where your M365 expertise will help deliver a secure, efficient, and user-friendly digital workplace. The rate for this position is £500 per day.
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