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Senior IT Technician
£35,000 - 35,000
Access Training
Grosvenor Street 68, Manchester
£35,000 - 35,000
Requirements
Must:
- I have a minimum of 5 years of hands-on IT support experience (ideally at 2nd line or higher).
- I have solid experience with Windows OS, Google Workspace, and ticketing systems.
- I am familiar with CRM platforms, MDM tools (Intune is desirable), and endpoint setups.
- I possess good knowledge of hardware setup and troubleshooting, including peripherals.
- I have strong communication skills with the ability to train and support non-technical users.
- I am customer-focused, personable, and able to build positive relationships across teams.
- I hold a full UK driving licence and have access to a car (travel is fully expensed).
Responsibilities
- I deliver IT support via phone, email, video, remote access, and on-site visits.
- I manage and resolve tickets through the IT Service Desk, escalating issues where appropriate.
- I support users across Windows OS and Google Workspace.
- I build, configure, and deploy laptops for staff and exam centres.
- I set up and manage user accounts, permissions, and onboarding processes.
- I support and troubleshoot networked devices, including laptops, printers, and mobile devices.
- I assist with CRM platforms and MDM tools.
- I conduct IT inductions and training for new starters, including remote sessions.
- I create and deliver user-friendly training resources such as guides, videos, and knowledge base articles.
- I travel across Northern centres for site setup and technical installs (e.g., networks, CCTV, laptops).
- I support IT infrastructure projects in collaboration with the Tech Support Lead and Technical Manager.
Description
I am part of Access Training, one of the UK’s leading private training providers, helping adults retrain and build new careers in trades like electrical, gas, and plumbing. With our growing presence and rapidly expanding team, we are committed to supporting our learners and our people through excellent systems and technology. I am excited to see applicants for the Senior IT Technician role in Manchester. This position offers a varied and challenging mix of responsibilities, balancing day-to-day support with hands-on project work. I will take ownership of technical projects, such as new site installations, hardware rollouts, and software deployments, ensuring our staff across the UK have a reliable and responsive IT experience. Joining us means enjoying a competitive salary of £35,000, hybrid working with only 1 day a week in the Manchester office, and expenses-covered travel across Northern centres. I will be part of an exciting variety of tasks, from support tickets to project ownership, and have opportunities to shape and grow with a new and expanding IT team. I will receive support for ongoing professional development through training courses and qualifications, enjoy 24 days of holiday plus bank holidays, and be part of a company that genuinely makes an impact on people’s lives.
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You can find Mobile Developer salaries in the UK here.
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Which companies are hiring for Mobile Developer jobs in the UK?
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The company with most openings is Experis as they are hiring for 56 different Mobile Developer jobs in the UK. They are probably quite committed to find good Mobile Developers.
The company with most openings is Experis as they are hiring for 56 different Mobile Developer jobs in the UK. They are probably quite committed to find good Mobile Developers.