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IT Service Desk Advisor
£30,216 - 30,216
Accent Housing
Egremont Street 30, Peterborough
£30,216 - 30,216
Requirements
Must:
- Experience working in a busy IT environment, providing customer-facing technical support.
- Proficient in Windows Desktop support and deployment in a networked environment, including Active Directory and MS Office.
- Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
- Experience in developing training materials or documentation to support user education.
- A valid driving license and access to a car for work purposes.
- Flexibility to work at different locations and occasionally outside of normal office hours.
Responsibilities
- Manage service desk calls from start to finish, ensuring users are kept informed and issues are resolved within agreed timeframes.
- Provide 1st and 2nd line support, utilizing a modern ticketing system to address incidents and service requests.
- Occasionally travel to different sites and schemes, adapting to the needs of our colleagues.
- Collaborate with other IT teams and disciplines, gaining exposure to a wide array of technologies including Microsoft 365, Azure, Entra ID, and more.
- Contribute to service improvements and support the evolution of our IT delivery processes.
Description
We’re on a journey of transformation, striving to provide families with affordable, sustainable, and safe homes. We’re a team of passionate and dedicated individuals eager to drive positive change for our community. As an IT Service Desk Advisor, you will be the first point of contact for colleagues across our organization, helping them to work smarter and more confidently with IT. Your role is crucial in ensuring that every interaction with IT is smooth, respectful, and effective. We believe in nurturing our workforce, offering a supportive environment where curiosity, adaptability, and commitment to great service are valued over formal qualifications. We also care about your wellbeing and development, providing 28 days of holiday plus bank holidays, support for health and wellness, and a pathway for your future through our pension schemes and life assurance. We are committed to making our recruitment process accessible and inclusive, so please inform us if you require any reasonable adjustments. If you’re looking to make a positive difference to society, our organization, and your future, we invite you to apply and join us in shaping a brighter future.
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You can find DevOps salaries in the UK here.
How many DevOps jobs are in the UK?
Currently, there are 2649 DevOps openings. Check also: Cloud jobs, AWS jobs, Azure jobs, GCP jobs, Kubernetes jobs, Docker jobs, Terraform jobs - all with salary brackets.
Is the UK a good place for DevOps?
The UK is one of the best countries to work as a DevOps. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for DevOps jobs in the UK?
MastarRec, HM Land Registry, Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group among others, are currently hiring for DevOps roles in the UK.
The company with most openings is Experis as they are hiring for 86 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Experis as they are hiring for 86 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.