2364 IT & Software Developer jobs in the UK
2nd Line Support Engineer
£30,000 - 30,000
Abacus Professional Recruitment
Great Victoria Street 22, Belfast + Remote
£30,000 - 30,000
Requirements
Must:
- Ability to explain technical concepts in simple terms to non-technical customers.
- A strong focus on customer service with a customer-first approach.
- Excellent written and verbal communication skills.
- A logical and well-organised approach to troubleshooting.
- Effective time management and task prioritisation skills.
- Ability to research and learn new technologies to provide effective solutions.
- A strong team player, eager to share knowledge and collaborate.
- Minimum of 2 years in an IT support role (2nd line support and MSP experience are advantageous).
- Proficient in Windows Server and Desktop environments.
- Solid understanding of Microsoft Azure and Office 365.
- Strong knowledge of Active Directory and Azure AD.
- Expertise in DNS, DHCP, and Group Policy management.
- Experience with backup solutions, including configuration, maintenance, and troubleshooting.
- Good understanding of networking, including switches, subnets, LAN, WAN, and DNS.
Responsibilities
- Efficiently manage and prioritise multiple open tickets, ensuring SLA compliance for incidents, requests, and problems.
- Take full ownership of technical issues, conducting detailed diagnostics with end-users to drive resolution and complete projects.
- Perform routine maintenance and apply patches to infrastructure, endpoints, and servers.
- Serve as an escalation point for support tickets, ensuring timely and effective problem resolution.
- Provide comprehensive support for IT hardware and software used by end-users.
- Deliver on-site technical assistance, engaging confidently and professionally with customers at all levels.
Description
At Abacus, we are excited to welcome a 2nd Line Support Engineer to our team. You will assist customers both remotely and on-site across various technology domains, with a key focus on desktop virtualisation technologies. In this role, you will deliver 2nd line support to our Managed Service clients, ensuring optimal service performance while meeting departmental KPIs and Service Level Agreements (SLAs). You will also collaborate on organisation-wide projects alongside the Digital Transformation team to meet client project requirements. We offer a competitive salary and a range of benefits, along with a collaborative team environment. If you are highly motivated, flexible, and have a keen interest in learning new skills, we would love to hear from you!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2364 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Blackbird Corporate Ltd, Prodigy IT Solutions, Nexus Vehicle Rental, Together, magic42 Limited, Novem Ltd, MastarRec among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.