3280 IT & Software Developer jobs in the UK
Technical Support Engineer / 2nd Line Analyst
£35,000 - 75,000
AWD online
Wenlock Road 20-22, Taunton
£35,000 - 75,000
Requirements
Must:
- Educated to GCSE level (including Maths and English) or equivalent
- Proof of right to work in the UK
- A valid UK driving license and access to a vehicle
- Previous experience in a customer service-focused IT support or service desk role
- Experience with ticketing systems, SLAs, and ITIL-based processes
- Proven experience supporting Microsoft 365, including Azure Active Directory, Exchange Online, and SharePoint Online
- Experience administering Windows environments and end-user devices
- Strong troubleshooting skills across hardware, software, and network support
- Excellent written and verbal communication skills with a professional phone manner
- Ability to work independently and as part of a team, remaining calm under pressure
Technologies
Active Directory
Firewall
ITIL
Microsoft 365
Microsoft Intune
TCP/IP
Office 365
Responsibilities
- Act as a point of contact for end users via phone, email, and chat, delivering remote and telephone IT support
- Qualify, assign, and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance
- Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks, and end-user devices, escalating where required
- Travel to client sites across the UK to deliver hands-on technical support and project implementation
- Support Azure Active Directory, Exchange Online, SharePoint Online, and Endpoint Manager environments
- Perform daily security monitoring and best practice checks across client systems
- Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing
- Create and maintain technical documentation and knowledgebase articles
- Work with third-party suppliers to resolve application and infrastructure issues
- Support IT projects, upgrades, and change implementations, coordinating with internal teams
Description
We are excited to announce a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join our busy IT Help Desk supporting managed services clients across the UK. This role combines remote and onsite support and project delivery across diverse client environments. We offer a competitive salary ranging from £32,000 to £35,000 per annum, as well as a hybrid working model located in Taunton, Somerset. Join our dedicated team and play a crucial role in enhancing client relationships and driving digital transformation initiatives.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3280 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, HM Land Registry, EG On The Move Ltd, Bestway Group, Companies House among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.