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Service Desk Team Leader
£40,000 - 40,000
AWD online
Charing Cross, London
£40,000 - 40,000
Requirements
Must:
We are looking for candidates with a solid technical background who possess experience supporting Google Workspace, Windows Server, and Active Directory. Previous team leadership experience is essential, along with excellent written and verbal communication skills. You must also be able to liaise effectively with stakeholders.
Responsibilities
As our Service Desk Team Leader / IT Support Team Lead, you will play a crucial role in driving operational excellence. You will lead and manage a team of 1st and 2nd Line Service Desk Engineers, providing support, coaching, and ongoing development to your team. Your duties will include inspiring your team to deliver outstanding customer service by setting clear KPIs and OLAs, holding regular one-on-one meetings, and fostering trust through open communication and creative thinking. You will manage the Service Desk rota and resources to ensure a responsive service that meets our SLAs, produce key performance reports, manage client escalations, and collaborate with the IT Services Manager to continuously improve processes in line with industry standards. Additionally, you will proactively identify skills gaps in your team, plan training to support their professional growth, and promote a healthy work-life balance.
Description
This is a fantastic opportunity to join a vibrant team in a school setting located in Battersea, South West London. We offer a competitive salary of £40,000 per annum with the potential for a performance-based bonus of up to £6,000. As part of our team, you will work with the latest cloud technologies and have access to industry-renowned training and certifications sponsored by us. You will receive personal development time, a wide range of company benefits, discretionary company sick pay, 23 days of holiday plus bank holidays, and additional days earned with years of service, along with a day off on your birthday. We are committed to promoting an inclusive environment and nurturing a collaborative culture. If you're ready for a rewarding challenge, we encourage you to apply today!
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