3738 IT & Software Developer jobs in the UK
Requirements
Must:
- Previous experience in a 2nd Line IT Support, Service Desk Analyst or Technical Support Engineer role
- Proven experience of troubleshooting Microsoft Windows 10/11 and Microsoft 365 applications
- Experience with Entra ID, Active Directory, Intune and Autopilot administration
- Experience with DNS and DHCP configuration and troubleshooting
- Experience working within an ITIL framework, including Incident Management and Service Request Fulfilment
- Proven experience of working to SLAs within a structured service desk environment
- Excellent communication and customer service skills with clear written and spoken English
- Ability to prioritise workload, manage competing demands and maintain high-quality ticket documentation
- Proactive, solutions-focused approach with strong problem-solving skills
- Collaborative team player committed to maintaining an inclusive working environment
- Experience within a Managed Service Provider (MSP) environment (desirable)
- ITIL v3 or v4 Foundation certification (desirable)
- Experience supporting Apple Mac devices (desirable)
- Knowledge of cyber security best practices and security incident processes (desirable)
- Experience in an ISO27001 aligned environment (desirable)
- Experience with Windows Server administration and networking / WiFi troubleshooting (desirable)
Responsibilities
- Log, classify and resolve incidents and service requests via telephone, email and live chat
- Investigate complex desktop support and end-user computing issues escalated from 1st Line
- Troubleshoot Windows 10/11, Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint), Entra ID, Active Directory, Intune and Autopilot
- Assist with Azure administration, DNS, DHCP and infrastructure monitoring toolsets
- Support onboarding processes and configure user accounts, devices and access
- Escalate application issues to third-party software vendors where required
- Manage P1 incidents and priority tickets in line with agreed service level agreements
- Maintain accurate ticket documentation and provide regular client updates
- Deliver high-priority assistance to senior stakeholders
- Mentor and support 1st Line engineers to enhance technical capability
- Provide onsite support cover when required
Description
We are excited to offer a fantastic opportunity for skilled IT Support professionals to join our fast-growing managed services team, delivering high-quality technical support and cloud computing solutions to clients based in London. This is a full-time, permanent position based fully onsite at client locations across zones 1-6. We provide a competitive salary of £32,000 per annum with the potential for up to £4,000 in performance-based bonuses, alongside several benefits including industry-leading training, personal development opportunities, generous vacation policies, and a commitment to an inclusive working environment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3738 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Arctic Shores, SwapTix, Element Materials Technology, HM Land Registry, Companies House, FCDO Services, TBG Solutions Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 111 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 111 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.