2858 IT & Software Developer jobs in the UK

AWD online jobs

IT Support Engineer, 2nd Line

£35,000 - 35,000
AWD online
Charing Cross, London
£35,000 - 35,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Previous experience in an MSP environment within IT support or service desk roles - Strong knowledge of Microsoft 365 including Outlook, OneDrive, SharePoint and Teams - Experience supporting Windows 11 and Mac OS - Experience with Windows Server, Active Directory, DNS and Event Viewer - Proven experience of troubleshooting networking and infrastructure issues - Experience managing user accounts, Azure AD and MFA configuration - Exposure to Conditional Access and cybersecurity best practices - Excellent customer service and communication skills with a strong telephone manner - Ability to prioritise workload, work under pressure and meet deadlines - Relevant Microsoft certifications including AZ-900, MS-900, SC-900 and MS-102

Technologies

Active Directory
ITSM
Microsoft 365
Office 365

Responsibilities

- Resolve escalated incidents and service requests from 1st Line teams - Diagnose and resolve issues across Microsoft Azure, Microsoft 365, AVD and networking environments - Take ownership of support tickets through to resolution in line with SLAs - Deliver clear updates and technical guidance to users and stakeholders - Work with senior engineers, providing detailed diagnostics and analysis - Accurately update ITSM systems and contribute to knowledge sharing - Assist with ticket triage and inbound calls during peak periods

Description


We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join our collaborative organisation delivering IT support, cloud computing, and managed services solutions. This role offers strong career progression, ongoing training, and exposure to modern technologies within a supportive and fast-paced MSP environment. We provide a hybrid working model, with 3 days in our City of London office and 2 days working from home, alongside competitive salary and benefits including private healthcare, learning and development opportunities, and social events.
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You can find IT Support Engineer salaries in the UK here.

How many IT Support Engineer jobs are in the UK?

Currently, there are 2858 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.

Is the UK a good place for IT Support Engineers?

The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Support Engineer jobs in the UK?

Yellowbrick Data, Circuit Mind, The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, UKTL among others, are currently hiring for Support roles in the UK.

The company with most openings is Experis as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.