3254 IT & Software Developer jobs in the UK
Technical Support Engineer
£32,000 - 72,000
AWD RECRUITMENT LTD
Southend Road, Somerset
£32,000 - 72,000
Requirements
Must:
- Educated to GCSE level (including Maths and English) or equivalent
- Proof of right to work in the UK
- A valid UK driving licence and access to a vehicle
- Previous experience in a customer service focused IT support or service desk role
- Experience with ticketing systems, SLAs and ITIL-based processes
- Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online
- Experience administering Windows environments and end-user devices
- Strong troubleshooting skills across hardware, software and network support
- Excellent written and verbal communication skills with a professional phone manner
- Ability to work independently and as part of a team, remaining calm under pressure
- Microsoft certifications or advanced Microsoft 365 administration training (desirable)
- A background in a managed service provider (MSP) environment (desirable)
- Experience supporting Windows Server environments (desirable)
- Knowledge of Microsoft Intune configuration and PowerShell scripting (desirable)
- Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF (desirable)
- Experience delivering IT projects and acting as an escalation point (desirable)
Technologies
Active Directory
Firewall
HTTP
ITIL
Microsoft 365
Microsoft Intune
TCP/IP
Responsibilities
- Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support
- Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance
- Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required
- Travel to client sites across the UK to deliver hands-on technical support and project implementation
- Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments
- Perform daily security monitoring and best practice checks across client systems
- Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing
- Create and maintain technical documentation and knowledgebase articles
- Work with third-party suppliers to resolve application and infrastructure issues
- Support IT projects, upgrades and change implementations, coordinating with internal teams
Description
We are a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration, and network support to UK clients. This hybrid role combines service desk, technical support, and project work across diverse client environments. We offer a competitive salary between £32,000 to £35,000 per annum and a flexible working arrangement of 2 days at home and 3 days from our office in Taunton, Somerset. We are looking for individuals who excel in a fast-paced, collaborative environment and are eager to contribute to our clients success.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3254 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
SwapTix, Collect Solutions Ltd, Arctic Shores, Government Communications Headquarters (GCHQ), TBG Solutions Ltd, The American School in London, Advanced IT Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 101 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 101 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.