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Technical Support Engineer
£28,000 - 28,000
AWD Online
Wenlock Road, Knutsford + Remote (UK)
£28,000 - 28,000
Requirements
Must:
- A customer-first mindset, viewing every support request as an opportunity to deliver excellent service.
- Strong communication skills to clearly and patiently explain technical concepts to non-technical users.
- Confidence to prioritize tasks, staying organized and calm under pressure while effectively triaging issues.
- A drive to build positive relationships across departments and promote good digital habits.
- A collaborative attitude, comfortable working with wider IT and business teams to enhance systems and user experience.
- Ability to think logically to maintain and troubleshoot a variety of hardware and software problems efficiently.
- Commercial awareness with the ability to analyze and understand individual and departmental requirements.
- A careful listener who focuses on questions to quickly understand problems.
- Attention to detail with proven diagnostic and problem-solving skills.
- Ability to work independently while prioritizing personal workload.
- Flexibility to adapt and prioritize accordingly.
Responsibilities
As a Technical Support Engineer / IT Technician, I will be a key member of our internal IT team, responsible for providing day-to-day technical support across our business. This includes being the first point of contact for IT support queries, assisting users in person, over the phone, or via email to troubleshoot and resolve hardware issues with desktops, laptops, printers, and mobile devices. I will provide ongoing support for Microsoft 365 applications such as Outlook, Word, Excel, Teams, SharePoint, and OneDrive. I will also help drive efficiency, productivity, and user satisfaction by identifying and implementing improvements to our IT infrastructure. Additionally, I will work across different buildings and environments to swiftly resolve end-user issues.
Description
This is an exciting opportunity for a hands-on IT professional who is passionate about troubleshooting and delivering high-quality end-user support. I will be actively encouraged to learn new skills as part of my ongoing professional development. The company is committed to investing in IT infrastructure, providing modern systems across various business areas that utilize IT uniquely. The role offers a salary of £28,506 per annum, along with 27 days of annual leave plus bank holidays, flexible working hours, and several additional benefits like death in service cover and product discounts.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1041 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
u-blox, Cencora, Unisys, onebillion, Core-Asset Consulting, ApplianSys, Defaqto among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 48 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 48 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.