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ICT Technician / IT Support Engineer / Second Line
£28,000 - 28,000
AWD Online
Wenlock Road 20-22, Coventry
£28,000 - 28,000
Requirements
Must:
We require candidates to have a full driving licence and access to their own transport. You should possess an NVQ in ICT or an equivalent qualification, along with evidence of ongoing professional development. Certifications such as MCP, MCSA, MCSE, or CompTIA A are preferred. Additionally, you should hold an ITIL v3 Foundation or an equivalent credential. Excellent communication skills, both verbal and written, are essential, along with the ability to maintain confidentiality and data security. We seek an individual who is highly organized, can work well under pressure, and has strong problem-solving and analytical skills. Experience in supporting a diverse customer base in an ICT support context, coupled with the ability to install, maintain, and troubleshoot computer hardware and software, is necessary. A solid understanding of network infrastructure, wireless networks, and experience with cloud-based services like Microsoft 365 are required.
Responsibilities
As our ICT Technician / IT Support Engineer, you will be responsible for the maintenance and management of the ICT infrastructure, providing 2nd line technical support, and ensuring smooth operation within established service level agreements (SLAs). You will work closely with colleagues to address network security, data protection, and contingency planning. You will also contribute to strategic planning and development efforts, including capacity planning and budget estimation, and you will help design and implement new infrastructure projects. Providing exceptional end-user support and training, along with developing documentation to assist users, will be central to your role. You will ensure compliance with our trust's core values and best practices, maintaining safety and security standards while monitoring the effectiveness of ICT filtering and reporting any breaches of acceptable use policies.
Description
We are offering a fantastic opportunity for a full-time, permanent position in Coventry, West Midlands, with a salary range of £25,429 - £28,912 per annum. You will work 37 hours a week, Monday to Thursday from 08:00 am to 04:00 pm, and Friday from 08:00 am to 03:30 pm. Benefits include extensive professional development opportunities, career pathways across the Trust, participation in the Teacher/Local Authority Pension Scheme, online retail discounts, access to an Employee Assistance Programme, family-friendly policies, and flexible working arrangements. If you are ready to contribute to our dedicated team and make a difference in educational outcomes through technology, we encourage you to apply today!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 972 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
ApplianSys, u-blox, Serac Group, NTT Data UK, Bank of England, client server, Client Server among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays as they are hiring for 40 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays as they are hiring for 40 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.