IT Manager

- Deliver hands-on IT support and administration across hardware, software, and infrastructure. - Manage Microsoft 365 services including Outlook, SharePoint, Teams, OneDrive, Adobe, Google apps and Intune. - Provide end-user support and business use-case guidance for Teams, SharePoint, and OneDrive, including secure file sharing with clients and access to external 365 resources. - Administer Active Directory, including user provisioning, group policies, account decommissioning, and organisational structure management. - Configure and manage VLANs, switches, routers, firewalls, and wireless networks. - Administer and support telephony systems, including Avaya onsite PBX, VoIP services, and phone recording/information requests. - Provide support for audio-visual equipment, conferencing systems, and meeting room technology. - Assist with IT and audio-visual setup at company events and meetings. - Maintain and support ERP and CRM systems, including troubleshooting and vendor liaison. - Provide support for legacy programs such as Sage 50 Accounts and Sage Manufacturing. - Support and maintain specialist applications including Sage Payroll, Adobe Creative Cloud, KeyShot, and other business-critical software. - Implement, manage, and support site-wide applications such as the Sign Inn visitor management system, including iPad terminals across the main site. - Provide printer and peripheral maintenance, setup, and support. - Perform patch management, system monitoring, and preventative maintenance. - Administer data backups, disaster recovery, and business continuity solutions. - Oversee IT security measures including endpoint protection, MFA, and vulnerability checks. - Provide 3rd line escalation support for complex technical incidents. - Manage IT asset inventory, procurement, and lifecycle management. - Handle hardware purchasing for end-user equipment such as laptops, monitors, keyboards, and mice.