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IT Application Support Analyst
£45,000 - 45,000
AJ BELL BUSINESS SOLUTIONS LIMITED
Exchange Quay 6, South Bank
£45,000 - 45,000
Requirements
Must:
- Excellent personal management and organization skills
- Excellent communication skills, both verbal and written
- An analytical mindset and technical ability
- Ambitious and driven to exceed expectations
- Ability to communicate at all levels, building positive relationships with colleagues and clients while maintaining excellent customer service skills
- Credible and professional; able to challenge appropriately and present solutions
- High attention to detail
- Self-starting and able to work on own initiative
- Good knowledge of a database language (DB2 SQL, MySQL, MongoDB, etc.)
- Excellent knowledge of at least one of the following: IBMi (iSeries) system administration, Windows, or Linux environments
- Excellent knowledge of the Financial Services industry
- Experience working within a Change and Release framework
- Experience with scripting languages (CL, bash, PowerShell, etc.)
- Experience contributing to small projects or service improvement initiatives
- Good knowledge of the ITIL framework, working towards a qualification
Responsibilities
- Manage application support tickets and keep the queues as low as possible
- Provide solutions to operational processes by identifying outstanding issues and inefficiencies
- Ensure that documented departmental procedures are kept up to date
- Monitor production environment (Windows, Linux, and IBM System I)
- Log and manage issues with third parties, ensuring service levels and user updates are maintained
- Conduct root cause analysis to identify underlying causes for recurring issues
- Support project work as agreed with the Application Support Manager
- Involve in varied projects and initiatives relating to the trading platform as an SME and occasionally as a team member to help deliver work packages
- Participate in releases to support and implement more complex functionality, such as core software upgrades
- Assist in developing the team into a mature application support function
- Coordinate with users regarding owned change
- Provide cover for other team members as required
- Ensure all duties aim to protect customers and improve customer experience
- Support the business in achieving its regulatory requirements, including consumer duty
- Highlight potential risks and report them to the relevant person
- Complete annual objectives while displaying behaviors that align with our core values
Description
At AJ Bell, we are proud to be one of the fastest-growing investment platform businesses in the UK, offering an award-winning range of solutions for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 620,000 customers managing assets totaling more than £96.1 billion on our platform. Our continuous effort to make investing easier allows us to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, we are now a FTSE 250 company, headquartered in Manchester with offices in central London and Bristol. With over 1,500 employees, we have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and, in 2025, we were recognized as a Great Place to Work. We offer competitive starting salaries, a holiday entitlement scheme, pension plans with matched contributions, a discretionary bonus scheme, and a health cash plan, among many other benefits. We value our employees and are committed to fostering a culture of respect and inclusivity, providing a hybrid working model that encourages strong connections through teamwork.
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How many IT Support Engineer jobs are in the UK?
Currently, there are 878 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, NTT Data UK, Bank of England, DWP Digital, BAE Systems, ApplianSys, u-blox among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays as they are hiring for 27 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays as they are hiring for 27 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.