D2C Data and Business Intelligence Manager

- Proven experience in leading data and reporting teams in financial services or highly regulated industries - Demonstrable experience of delivering improved outcomes from data and BI particularly governance, efficiency and scalability - Previous responsibility for business-critical data assets and platforms - Experience of working with diverse data sources across customer, transactional and external data and different cadences including real time - Experience of working with third party data enhancement and marketing data sources such as Google Analytics is highly desirable - Outstanding stakeholder engagement and management skills - Excellent long-term planning and short-term prioritisation skills, including effective communication - Experience in analysis and development within a BI environment - Agile/scrum experience would be a benefit - Good levels of data and market awareness - Highly effective communication skills and comfortable working with both technical and non-technical teams - Excellent analytical and problem-solving skills, with the ability to interpret complex datasets and generate actionable insights - In-depth knowledge of cloud-based data architecture, database development and management - Previous experience with Snowflake in particular is desirable - Strong understanding of data and systems integration and data pipelines including development approaches - Broad knowledge of business intelligence principles, approaches and tools/platforms - Power BI is preferred - Understanding of marketing and communication technologies, particularly CRM platforms and orchestration tools - Experience with Bloomreach is desirable - Best practice for systems and data governance including development processes and documentation - Reporting architecture and approaches including self-service enablement - Understanding of marketing and product performance metrics and approaches - Exposure to Google Analytics and user engagement tools and testing platforms such as Contentsquare, AppsFlyer, Optimizely is highly desirable - Proven understanding of GDPR and data governance, preferably in financial services - Knowledge of AJ Bell and our product offerings, and interest in the investment platform market would be a plus - Excellent proficiency in data manipulation languages, particularly SQL, and able to write complex queries and repeatable stored procedures - Experience in low-code solutions like DBT is highly desirable - Experience of developing data pipeline and automations, for example via Python - Data integration using APIs - Ownership of systems critical data and strong experience of maintenance, development and improvement - Dashboard design, development and delivery - Experience with Power BI including semantic model development and with DAX is preferred - Self-serve approaches and improvements to data literacy and adoption - Documentation and workflow management using tools such as JIRA and Confluence