Technical Operations Engineer

- Maintain, monitor, and optimize Internet of Things devices and hardware including cameras, edge devices, kiosks, tablets, and networking equipment - Manage deployment, configuration, and lifecycle of infrastructure across multiple sites - Ensure system health, connectivity, and performance using monitoring tools - Carry out preventative maintenance to reduce outages and improve reliability - Improve operational efficiency through automation and process improvement - Monitor uptime, performance, and service stability across all sites - Perform root cause analysis after incidents and implement long-term fixes - Work with engineering teams and suppliers on recurring technical issues - Support system upgrades, migrations, deployments, and new site onboarding - Support camera-based recognition systems, parking platforms, payment systems, and sensor-driven devices - Troubleshoot end-to-end system flows from hardware through to backend services and reporting - Work with external partners to improve system performance and resilience - Provide hands-on support for live operational environments - Identify and resolve infrastructure inefficiencies - Support technical delivery of new site rollouts and improvements - Provide guidance and support to junior team members when required - Manage procurement, stock control, and lifecycle planning of devices - Prepare, configure, and track equipment for deployment - Maintain accurate records of inventory, spares, and tools - Coordinate logistics across teams, suppliers, and site locations - Maintain configuration records, network diagrams, and onboarding documentation - Create standard operating procedures, setup guides, and troubleshooting documents - Manage tickets and change requests using standard service management tools - Support compliance with security, data protection, and device standards