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Support Analyst
£24,000 - 26,000
83zero Ltd
Bridge Avenue, Middlesbrough
£24,000 - 26,000
Requirements
Must:
- Strong communication and customer service skills, with an enjoyment for speaking with people and building positive relationships.
- Good IT skills, including proficiency in Microsoft Office.
- At least 1 year of experience in a support or service role, not necessarily requiring deep technical knowledge.
- A curious mindset, problem-solving ability, and a willingness to learn new systems.
Responsibilities
- Handle customer queries via phone and email, logging, troubleshooting, and resolving issues.
- Escalate tickets as needed and collaborate with 2nd and 3rd line teams to ensure prompt resolutions.
- Maintain accurate and up-to-date records.
- Identify opportunities to improve processes and enhance the customer experience.
Description
We are a leading technology business with products that are utilized by thousands of companies, positively impacting millions of lives. We are seeking a Technical Support Analyst to join our team and provide exceptional customer support. This role focuses on problem-solving, customer service, and communication, with some technical elements. As the first point of contact for customer queries, you will ensure that every interaction is handled smoothly, professionally, and with a smile. This is a permanent role offering great progression opportunities, with a hybrid work setup that requires you to be in the office just 1 day a week. We offer a competitive salary of up to £26,000 and the chance to be part of a growing company whose technology is making a real difference.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2605 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, Kura, BAE Systems, FCDO Services, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 74 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 74 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.