3017 IT & Software Developer jobs in the UK
Senior Contact Centre Engineer
£65,000 - 65,000
83zero Limited
Charing Cross, South East London
£65,000 - 65,000
Requirements
Must:
- Bachelors degree in Telecommunications, Computer Engineering, Computer Science, Computer Technology, or related discipline; or equivalent technical experience.
- 5 years of experience with cloud-based contact center solutions including deployment, configuration, and management of Amazon Connect.
- Strong problem-solving capabilities with the ability to resolve issues quickly and accurately.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform well in a fast-paced, deadline-driven environment.
- Ability to work independently as well as collaboratively.
- Proven consulting and implementation experience, with a focus on Amazon Connect solution delivery.
- Strong technical troubleshooting skills and ability to collaborate on complex configurations.
- Knowledge of HTTP requests, REST APIs, JSON.
- Hands-on Amazon Connect contact flow development experience.
- Software/tools experience: Wireshark, MS Office (Word, Excel, PowerPoint, Access), MS Outlook, Visual Studio Code.
- Software development experience in Java, C#.NET, Python, PHP, and/or modern web application development scripting/tools.
- Desirable: Knowledge of Amazon Web Services (AWS); certifications in Genesys, Cisco, Microsoft, Cloud, VMware.
- Desirable: Experience working with State & Federal Government clients.
- Knowledge of industry best practices and development lifecycle processes.
- Ability to adjust communication style based on audience and context.
- Knowledge of other contact center platforms.
- Experience with AWS services including: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video) (Streams/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, CloudFront.
- Knowledge of WebRTC.
- Strong customer-centric mindset.
- Preferred Certifications: Any AWS certifications. Genesys, Avaya, Cisco, Five9, NICE certifications.
- Physical Requirements: Ability to sit for up to 80% of the time. Ability to lift or carry objects up to 10 lbs. Frequent use of computer, telephone, and office equipment.
Responsibilities
- Implement complex solutions on Amazon Connect.
- Contribute to large-scale Amazon Connect projects, including system upgrades, migrations, and feature implementations.
- Communicate clearly (verbal and written) with internal teams, IT groups, customers, clients, and partners.
- Work unscheduled hours when required for emergency work or outages.
- Follow implementation standards and change control processes.
- Translate technical concepts into non-technical language when needed.
- Provide feedback and updates to internal processes through documentation.
- Demonstrate strong follow-through, ownership, and responsibility for telecom work.
- Analyze existing and new voice/data networks (as needed) and recommend solutions.
- Troubleshoot, maintain, upgrade, and proactively resolve issues in voice and data environments.
- Understand business processes and develop unit and integration test scenarios aligned with system requirements.
- Collaborate with the Supervisor to understand assigned work, meet deadlines, and escalate risks proactively.
- Create or modify artifacts and deliverables, including those required for change management.
- Perform other duties as assigned by leadership.
Description
We are a leading operator of government health and human services programs across the United States, United Kingdom, Canada, Australia, and Saudi Arabia. Our mission is to deliver business process services designed to improve the cost-effectiveness, efficiency, and quality of government-sponsored benefit programs including the Affordable Care Act, Medicaid, Medicare, Childrens Health Insurance Program (CHIP), Health Insurance BC, welfare-to-work, and child support programs. Our Contact Center CX team plays a crucial role in achieving these objectives, offering a dynamic work environment with opportunities for growth and collaboration.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find DevOps salaries in the UK here.
How many DevOps jobs are in the UK?
Currently, there are 3017 DevOps openings. Check also: Cloud jobs, AWS jobs, Azure jobs, GCP jobs, Kubernetes jobs, Docker jobs, Terraform jobs - all with salary brackets.
Is the UK a good place for DevOps?
The UK is one of the best countries to work as a DevOps. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for DevOps jobs in the UK?
The Scouts Association, Mas & Pas Limited, Lloyds Banking Group, Computershare, KubeNet, Ctrl Alt, Companies House among others, are currently hiring for DevOps roles in the UK.
The company with most openings is Experis as they are hiring for 96 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Experis as they are hiring for 96 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.