Head of Oracle Cloud Applications

- Coordinate with Senior Stakeholders across multiple business units and coordinate requirements. - Escalation point covering critical issues both technical and operational business incidents within the Oracle platforms. - Oversee incidents, service requests and change management processes. - Perform Audit of both internal and external support activities. - Manage environment strategy and release cycles across all Oracle instances. - Lead quarterly Oracle Cloud updates, patching and deployment activities. - Ensure optimal system performance, security, availability and resilience. - Own and maintain the change control process, including impact assessments. - Manage IT infrastructure refresh cycles with minimal business disruption. - Monitor, manage and optimise Oracle license utilisation and associated costs. - Enable the System Administration team to provide high-quality user support. - Maintain robust access controls, permissions, and system security compliance. - Define and enforce governance policies, standards and best-practice guidelines. - Ensure all system configuration, process flows and procedures are accurately documented. - Manage the relationship and contract performance of the outsourced service provider (Mastek). - Ensure delivery of all contracted services including incident management, enhancements, release management, security monitoring and environment management. - Maintain a consistent reporting cadence and review monthly service reports. - Address performance gaps and raise improvement actions with the Service Delivery Manager. - Audit supplier compliance with Group policies including security and GDPR.